Privacy Policy
Tenants Hub Tech Ltd built the TenantsHub app as a Commercial app. This SERVICE is provided by Tenants Hub Tech Ltd and is intended for use as is.
This privacy policy outlines how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK GDPR.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at https://www.tenantshub.co.uk/app-terms-and-conditions.
Consent
By creating an account and using Tenants Hub, you consent to the collection and use of your personal information as described in this policy. We will ensure that your consent is freely given, specific, informed, and unambiguous, as per Article 6(1)(a) of the UK GDPR. You have the right to withdraw your consent at any time.
Information We Collect and How We Use It
To provide you with our services, we collect the following pieces of personally identifiable information (PII), for which we require your consent:
Email Address: Used for creating and managing your account, as well as for sending you email updates about the status of issues tracked through the app. You can opt-out of receiving these updates at any time.
Address: Required for registering faults with properties and linking them to the correct property. This information is used by users tasked with fixing faults to arrange appointments. The use of your address is limited to this purpose only.
Phone Number (optional) : If provided, your phone number will be used to facilitate communication between users for resolving issues. This is an optional piece of information and is provided at your discretion.
Name (Optional): Your name is collected on an optional basis and used solely for personalizing any generated email or in-app communication. Providing your name helps us make our communication with you more personal and tailored to your needs.
How We Protect Your Data
We implement a variety of security measures to ensure the safety of your personal information when you enter, submit, or access your personal data. This includes, but is not limited to, data encryption, access control, secure data storage, and regular security assessments.
Your Rights Under the GDPR
Under the GDPR, you have various rights, including the right to access, correct, delete, and restrict the processing of your personal data. If you wish to exercise any of these rights or have questions about our privacy practices, please contact us at [email protected] .
Data Retention
Your personal information is retained only for as long as necessary to provide the services requested and as required for our legal and regulatory obligations. After this period, your personal data will be securely deleted.
Third Party Services
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third-party service providers used by the app
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies
Cookies are small data files commonly used to maintain user sessions and store preferences. They are sent to your browser from our website and are stored on your device's internal memory.
Our Service uses cookies explicitly for essential functions such as saving login data to facilitate user access. By retaining login information, we provide a seamless user experience, allowing users to avoid re-entering authentication details during each visit.
While cookies are critical for certain aspects of our Service, users have the option to either accept or refuse these cookies and will be informed when a cookie is being sent to their device. Please note that refusing cookies may impact your ability to use some portions of our Service effectively, particularly those related to user authentication and session management.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. If you believe your privacy has been breached, please contact us immediately at [email protected].
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.